Student Satisfaction Level on Academic and Administrative Services in FMIPA Universitas Negeri Manado
),
(1) Universitas Negeri Manado
Corresponding Author
Abstract
Student satisfaction as users of academic and administrative services has been evaluated to find out the extent of service delivery that has been carried out by the academic and administrative work units of the Faculty of Mathematics and Natural Sciences, Universitas Negeri Manado. The level of student satisfaction with academic and administrative services has been measured using a linkert scale, and analyzed using the distribution of scores, then presented and served in tables or diagrams. Measuring the level of satisfaction of students to academic and administrative services covering six aspects, including tangibles, responsiveness, reliability, empathy, assurance and information systems. The six aspects are outlined in a question sheet with each aspect consisting of several question / statement items with the same score scale. Question points for all aspects of the assessment consisted of 42 items. The number of respondents amounted to 265 respondents. The measurement data is completely re-converted to get the level of student satisfaction with five categories, namely dissatisfied, less satisfied, quite satisfied, satisfied and very satisfied. The measurement results show that the level of student satisfaction with all aspects of academic and administrative services is 5.66% very satisfied, 23.02% satisfied, 38.11% quite satisfied, 24.91% less satisfied and 8.30% dissatisfied. While the level of student satisfaction with academic and administrative services for each aspect of service shows that only tangibles aspects are the percentage of satisfaction below 50%
Keywords: Satisfaction; Academic and Administrative Services; FMIPA Students
References
Aris Fita Bayu Apriliana, Sigit Santoso, Sri Sumaryati, 2014. Pengaruh Kualitas Pelayanan Akademik terhadap Kepuasan Mahasiswa BKK Pendidikan Akuntansi Program Studi Pendidikan Ekonomi Fakultas Keguruan dan Ilmu Pendidikan Universitas Sebelas Maret Surakarta. Jupe UNS, Vol 2, No 3, Hal 211-223. Juni, 2014.
Budi, Santoso. 2008. Upaya Peningkatan Manajemen Perguruan Tinggi Swasta agar dapat Bersaing di Era Global. Materi Dies Reader Universitas PGRI Yogyakarta. UPY Yogyakarta.
Detha, Rintiansyah Putri. 2012. Kepuasan Warga Sekolah Terhadap Implementasi Sistem Manajemen Mutu Dalam Hal Pelayanan Di SMK N 2 Yogyakarta. Skripsi. Universitas Negeri Yogyakarta.
Effiyaldi. (2008). Analisis kualitas pelayanan terhadap kepuasan mahasiswa pada perpustakaan STIKOM Dinamika Bangsa. Jurnal Media Akademik, vol 2(1): 68-76.
Handayani, R, Yermias T. K., & Ratminto. (2003). Analisis kepuasan pemakai terhadap pelayanan perpustakaan nasional provinsi daerah istimewa Yogyakarta. Sosiosains, vol 17(2), April 2003. Pasca Sarjana Fisipol UGM, Yogyakarta.
I Nyoman Rinala, I Made Yudana, I Nyoman Natajaya, 2013. Pengaruh Kualitas Pelayanan Akademik Terhadap Kepuasan Dan Loyalitas Mahasiswa Pada Sekolah Tinggi Pariwisata Nusa Dua Bali, e-Journal Program Pascasarjana Universitas Pendidikan Ganesha Program Studi Administrasi Pendidikan. Volume 4.
Indah, Elza Putri. 2012. Tanggapan Mahasiswa Terhadap Kualitas Pelayanan Akademik Di Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Hasanuddin. Skripsi. Universitas Hasanuddin.
Kotler, P. dan Armstrong G., 2012. Principles of Marketing 14th Edition. England: Pearson Education Limited
Srinadi, I Gusti Ayu Made & Desak Putu Eka Nilakusmawati. (2008). Faktor-faktor penentu kepuasan mahasiswa terhadap pelayanan fakultas sebagai lembaga pendidikan (studi kasus FMIPA Universitas Udayana). Cakrawala pendidikan Tahun XXVII No 3, Denpasar
Article Metrics
Abstract View
: 190 times
Download : 47 times
DOI: 10.36412/jemtec.v2i2.1010
DOI (PDF): https://doi.org/10.36412/jemtec.v2i2.1010.g948
Refbacks
- There are currently no refbacks.
