PENYULUHAN DAN PELATIHAN MANAJEMEN KONFLIK PADA ANGGOTA WANITA KATOLIK REPUBLIK INDONESIA (WKRI) CABANG ROH KUDUS TOMOHON

Abstract

WKRI is an NGO (non Goverment Organization) that consist of Catholic women at age 18 above. The Scope of this women based organization is national. They have common identity as Catholic believer. But they vary in many background sauch as education, race, social and economy. These caused the organization was fragile to some friction in their daily activities. Some conflicts spread fast between the member. Sometimes the source of the conflicts even are insignificant. Furthermore, lack of knowledge and management skill could drive into longer time of conflict resolution-some couldnt be fixed. In the implication less and less catholic women interested joining the organization. This research was trying to resolve the problems. Reasercher used trainning and Counseling method to resolve the problem. These method including class study, discussion, case study and field practice. Implementing conflict mangament techniques was the goal of this reasearch. The result show that at the beginning of the tranning process the participants hardly know each other. Some even have interpersonnel conflict. After taking theoritical classes, Group discussions, case studies, the participants randomly divided into several groups. Conflict resolution techniques were simulated. At the end of the trainning, the participants were evaluated in group and individually. The result showed that the ability of reducing conflict potential was increased and all case given can be resolved in short time and can be accepted all participants. Concluded that the methodes were effective in reducing and resolute organizational potential conflicts.

 Keywords:  Conflict Management