PENGUKURAN KINERJA TI DENGAN MENGGUNAKAN IT BALANCED SCORECARD

Sondy Campvid Kumajas

Abstract


[1] Kaplan, Norton, Translating Strategy into Action – The Balanced Scorecard, Presiden and Fellow of Harvard College, 1996.

 

[2] Ronald Saull, CSP, "The IT Balanced Scorecard – A Roadmap to Effective Governance of a Shared Services IT Organization", ISACA, 2000.

 

[3] Kaplan, Norton, Menerapkan Strategi Menjadi Aksi Balanced Scorecard, Penerbit Erlangga, Jakarta, 2000.

 

[4] Gaspers, V., Sistem Manajemen Kinerjas Terintegrasi Balanced Scorecard dengan Six Sigma untuk Organisasi Bisnis dan Pemerintah, PT Gramedia Pustaka Utama, Jakarta, 2003.

 

[5] Van Grembergen, W. and Van Bruggen, R., Measuring and Improving Corporate Information Technology through the Balanced Scorecard. University of Antwerp, 1997.

 

[6] Sony Y., Edy S. dan Muhammad I., Petunjuk Praktis Penyusunan BSC, PT Gramedia, Jakarta, 2002.

 

[7] Turban, MacLean, Wetherbe, Information Technology for Management 2nd Edition, John Wiley & Sons, 1999.


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References


Kaplan, Norton, Translating Strategy into Action – The Balanced Scorecard, Presiden and Fellow of Harvard College, 1996.

Ronald Saull, CSP, "The IT Balanced Scorecard – A Roadmap to Effective Governance of a Shared Services IT Organization", ISACA, 2000.

Kaplan, Norton, Menerapkan Strategi Menjadi Aksi Balanced Scorecard, Penerbit Erlangga, Jakarta, 2000.

Gaspers, V., Sistem Manajemen Kinerjas Terintegrasi Balanced Scorecard dengan Six Sigma untuk Organisasi Bisnis dan Pemerintah, PT Gramedia Pustaka Utama, Jakarta, 2003.

Van Grembergen, W. and Van Bruggen, R., Measuring and Improving Corporate Information Technology through the Balanced Scorecard. University of Antwerp, 1997.

Sony Y., Edy S. dan Muhammad I., Petunjuk Praktis Penyusunan BSC, PT Gramedia, Jakarta, 2002.

Turban, MacLean, Wetherbe, Information Technology for Management 2nd Edition, John Wiley & Sons, 1999.


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